Privacy Policy

When you place an order — on the website, through WhatsApp or by phone — we collect only what we need to serve you: your name, phone number, delivery area or pickup preference, and the items you ordered.

If you join a back-in-stock alert, we keep the product you asked about and your contact details so we can message you when it arrives.

We do not collect card details. Payments are made directly by Mobile Money or bank transfer, so your payment information never passes through this website.

We use your details to confirm and deliver your order, to send you payment instructions from our official WhatsApp number (+233 54 693 6149), and to update you on delivery.

We may message you about the status of an order you placed. We do not send marketing messages unless you have asked us to.

Only the Bella's Avenue team. Order records are kept in a private area of our store system that customers and search engines cannot access.

We never sell, rent or trade your personal information to anyone.

We only share the minimum necessary with our delivery couriers — typically your name, phone number and delivery address — so your parcel reaches you.

When you message us on WhatsApp, that conversation is handled by WhatsApp under their own privacy policy. We recommend you never send card numbers, full Mobile Money PINs or other sensitive credentials in chat.

We will only ask for the details needed to complete your order.

This site saves your cart, wishlist and recently viewed items on your own device using your browser's local storage, so they are still there when you come back. This information stays on your device — it is not sent to us until you place an order.

You can clear this at any time by clearing your browser's site data.

We keep order records so we can support you after delivery, handle exchanges and keep our accounts in order. If you would like us to remove your details, contact us and we will delete what we no longer need.

You can ask us at any time to confirm what information we hold about you, correct it, or delete it. Message us on WhatsApp or email amikibel89@gmail.com and we will respond promptly.